Terms and Conditions
IMPORTANT
It is a necessary requirement for the acquisition of the products that are offered in misagros.com, that the clients read and accept the "TERMS AND CONDITIONS" that are related below. The use of our services, as well as the purchase of our products implies that the client has read and accepted the "TERMS AND CONDITIONS".
All purchases and transactions carried out through misagros.com are subject to a verification and confirmation process, which could include verification of the stock and availability of the products, validation of the payment method and the compliance with the conditions required by the selected means of payment.
VALIDATION: Our VALIDATION method is an effective way to ensure that customers are who they say they are when executing certain transactions, mainly for high-risk purchases and age-restricted sales.
misagros.com reserves the right to change or update the information and correct errors, inaccuracies, or omissions at any time without prior notice.
By continuing to access or use our Service after any modification becomes effective, you agree to be bound by the modified terms. If you do not accept the new terms, in whole or in part, please stop using the misagros.com Digital Store and the SERVICE.
ACCOUNT REGISTRATION
For the purchase of products and/or services, the registration of the CUSTOMER is required, through the entry of reliable personal data and the definition of a password.
Once you have registered on the site, the CLIENT is responsible for any type of activity or operation that can be carried out with your username and password, including the unauthorized use of your credit card.
The CLIENT can choose and change the password to access his account at any time in case he has registered and that it is necessary for the purchase of any of our products misagros.com does not assume responsibility in case he delivers said password to third parties.
If for any reason the information provided by the CLIENT is proven to be untrue, he will immediately withdraw from the misagros.com user community.
The information you provide for your registration in misagros.com is transmitted under a secure connection that guarantees confidentiality, the CLIENT authorizes the automated processing of said information for authentication on the site, the personalization of the service that also includes the information to the CUSTOMER about new product offers available on the site, as well as for statistical and/or commercial prospecting purposes, via email or other means.
RESCISSION
We may terminate or suspend your ACCOUNT immediately, without notice and without liability, for any reason, including without limitation, if you violate the stated “TERMS AND CONDITIONS”.
Upon termination, your right to use the SERVICE will immediately cease. If you wish to terminate your ACCOUNT, you may simply discontinue use of the Service.
ORDER
The CUSTOMER may select one or more products among the different categories offered on misagros.com and review their selection before paying for it. Once the payment is made, you will not have the possibility to modify your purchase. You will receive an email acknowledging receipt of your order, "ORDER CONFIRMATION". Likewise, we will inform you by email when the product is being sent "SHIPPING CONFIRMATION".
In any case, in the event of total or partial non-availability of the products after the "ORDER" is placed, you will be informed via email, as soon as possible in order to proceed with the cancellation of the "ORDER". ORDER".
IN CASE OF TOTAL CANCELLATION OF THE ORDER:
No charge will be made against your bank account.
The "CUSTOMER SERVICE" of misagros.com will contact YOU to inform you of the cancellation of your ORDER and offer you the possibility of renewing it, except for the unavailable PRODUCT.
Notwithstanding the ORDERS placed by the CLIENT, misagros.com may at any time modify the assortment of products offered for sale in the digital store, especially as a result of restrictions related to their availability.
PURCHASE RESTRICTIONS
misagros.com will comply with its right to block for an indefinite period the CLIENT that is detected trying to violate our restrictions.
misagros.com reserves the right to refuse or cancel for legitimate reasons any ORDER in which the number of products or the amount to be paid (for a single ORDER or for several accumulated ORDERS) or other elements clearly and accreditedly show that the CLIENT is not a consumer or evidence of the development by the CLIENT of an economic activity related to the requested products or, in general, any unauthorized ORDER in accordance with the applicable legislation in the place of destination of the purchase.
PROMOTIONS
Any PROMOTION available through the SERVICE may be subject to rules separate from these TERMS.
If the CUSTOMER participates in any PROMOTION, please review the relevant rules and "OUR PRIVACY POLICY". If the rules for a PROMOTION conflict with these TERMS, the PROMOTION rules will take precedence.
USE OF THE SITE
By using misagros.com and placing orders through it, the CLIENT declares:
Be over 18 years of age and have the legal capacity to enter into contracts.
Your email address, postal address and other contact information correspond faithfully to reality. Likewise, you agree that we may use said information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to fulfill your order.
Make use of this website only to make legally valid inquiries or purchases.
Do not make any false or fraudulent orders.
Not to place any of our products on another platform or any other digital media and offer them for redistribution or resale of any kind.
PRIVACY
misagros.com is the owner of the database generated with the personal information provided voluntarily by THE CLIENT in the REGISTRATION section.
misagros.com guarantees that the CUSTOMER's personal information is protected in accordance with international data protection regulations. The personal information provided by the CLIENT will not be delivered to third parties unless it must be disclosed in compliance with a court order or legal requirements.
THE CLIENT will be responsible for the veracity of the data provided, reserving misagros.com the right of non-acceptance or exclusion of the records in which false or doubtful data is detected.
The CUSTOMER of misagros.com may be interested in receiving information about other services and related activities. If you do not wish to receive this information, you must send a message to the email address info@misagros.com with the Subject: REQUEST TO REMOVE THE INFORMATION SERVICE.
Subscription to promotional email newsletters is voluntary and may be selected when creating your account.
PRICES AND PAYMENT METHODS
The prices of the products offered on misagros.com are valid only for purchases made on this website.
Payment will be made by credit/debit card VISA or MASTERCARD. If the card you use for your purchase is not from the currency of collection, the Issuing Bank of your card will apply the corresponding exchange rate.
We also accept other secure payment methods such as bank transfer. In case of using other recognized and secure payment methods available in the market, the CLIENT must contact "CARE SERVICE".
Payment cards are subject to validation checks and authorization from your card issuer. If we do not receive the required authorization, we will not be responsible for any delay or failure to deliver your ORDER.
THE CLIENT declares to have the legal right to use the acceptable means of payment in relation to any ORDER.
misagros.com reserves the right to modify its prices at any time before accepting an ORDER.
ORDER DELIVERY
At misagros.com the CUSTOMER will find the delivery methods defined below:
-DELIVERY IN WAREHOUSE
-HOME DELIVERY
SHIPPING: Home deliveries will have an additional cost that varies depending on the SUPPLIER of the product. The delivery price is detailed at the time of purchase by the CUSTOMER.
Delivery times start counting from the sending of the ORDER confirmation and approval email and in accordance with the delivery modalities defined by the SUPPLIER, which will be duly detailed in the billing order issued to THE CLIENT.
The information provided by the CLIENT in his order must contain the personal data of the recipient who receives it, telephone, email, as well as the delivery address; otherwise, the order may be retained until THE CLIENT rectifies the correct information.
misagros.com reserves the right to cancel without the right to return ORDERS with insufficient information.
THE CLIENT or RECIPIENT of the ORDER, as appropriate, must check the external condition of the package and the products at the time of delivery.
In places where transit is impossible due to the deterioration of the streets or the inexistence of access roads, the delivery will be made in the place closest to the delivery address.
The RECIPIENT of the order will receive the shipment within the period established according to the defined place after the confirmation and approval of the PURCHASE, signing the corresponding DELIVERY DOCUMENT as proof of receipt. The RECIPIENT of the ORDER must fully review it before signing the DELIVERY RECORD.
In the event that the RECIPIENT is absent at the address at the time of delivery, a second attempt will be made. If the situation persists for the second time, misagros.com will contact THE CLIENT to request the change of the RECIPIENT or the CANCELLATION of the ORDER.
Mandatory procedure in case of missing or damaged product (Any delivery modality)
THE CUSTOMER or, where appropriate, the ORDER RECIPIENT must communicate the absence or degradation of the product to the "CUSTOMER SERVICE" of misagros.com. The "CUSTOMER SERVICE" of misagros.com may request any information related to the identity of the CLIENT or RECIPIENT of the ORDER and proceed to as many verifications as are necessary for the case.
misagros.com recommends the CUSTOMER to check that they have received their entire ORDER at the time of DELIVERY. In case of disagreement, you must reject the DELIVERY and indicate it immediately to the distributor.
CANCELLATIONS AND REFUNDS
To request a partial or total REFUND, the CUSTOMER must contact the "CUSTOMER SERVICE" team by means of communication to the official mail of misagros.com
The processing of CANCELLATION and RETURNS are carried out through the email of the digital store info@misagros.com in a term that will not exceed 24 hours.
CANCELLATIONS of complete orders will only be accepted prior to the DELIVERY at DESTINATION; in particular cases they should be consulted individually with the "CUSTOMER SERVICE".
When making a request for CANCELLATION and RETURN, the CLIENT has the obligation, in the corresponding cases, to inform the RECIPIENT of the PURCHASE, so that he does not accept said products.
In the event that a CANCELLATION request is made, and the RECIPIENT has received the products, they must be returned in their original packaging, sealed and in perfect condition, just as they were received. Otherwise, the RETURN of balance will not be effective.
misagros.com will indicate the refund of the money to the CLIENT within a term of 72 hours after the date on which misagros.com receives the returned products. misagros.com will make the RETURN by the same payment method that the CUSTOMER used to make the PURCHASE. The CLIENT will not pay any fee for said REFUND.
Likewise, when a return is appropriate, the amount will be refunded to THE CLIENT in the same currency of collection of the product and/or service. The exchange rate imposed by the Bank issuing the card in question will apply to this value. misagros.com will in no case be responsible for the difference upwards or downwards that THE CLIENT receives as a refund.
misagros.com reserves the right to REFUSE or CANCEL your ORDER at any time for certain reasons, including but not limited to the following:
PRODUCT AVAILABILITY
ERRORS in the description or prices of the Goods
ERRORS in Your ORDER
THE CUSTOMER shall not have the right to cancel a DELIVERY ORDER for the following PRODUCTS:
- PRODUCTS that are clearly personalized or made to your specifications.
- PRODUCTS whose nature disables them to be returned, deteriorate quickly, or are already expired.
- PRODUCTS not suitable for RETURN for health or hygiene reasons and that did not remain sealed after receipt.
- PRODUCTS whose nature, after delivery, was inseparably mixed with other PRODUCTS.
Any claim regarding the PRODUCTS purchased must be processed electronically to info@misagros.com or through the "ONLINE CUSTOMER HELP" enabled on the site or on WhatsApp.
If the CLIENT is interested in any claim for the reasons provided in the CANCELLATIONS AND REFUNDS section, he must contact misagros.com in the first instance through the communication channels established in the previous one and request, if applicable, the corresponding refund. In case of claims that derive in RETROCOLLECTIONS (CBK) the CLIENT's account will be disabled until the conclusion of the process. To reactivate it, the CLIENT agrees to pay in advance the costs derived from the claim process.
ANTI-FRAUD CHECK
misagros.com maintains a zero-tolerance policy for any manifestation of fraud as an essential principle to guarantee our CUSTOMER a safe PURCHASE environment.
misagros.com reserves the right to suspend or cancel the execution and delivery of an ORDER, regardless of its nature and degree of execution, in case of fraud, consummated or attempted.
The CLIENT's order can be postponed for anti-fraud verification. It may also be suspended for a longer time for a more rigorous investigation to prevent fraudulent transactions.
THE CLIENT and/or RECIPIENT are warned of being exposed to legal process in case of claims initiated due to RETROCOLLECTIONS due to fraud.
Within the framework of the fight against FRAUD ON THE INTERNET, the data related to the CLIENT'S ORDER may be communicated to third parties authorized by law or designated by misagros.com, for the sole purpose of verifying the identity of the CLIENT, as well as the validity of the ORDER, the means of payment used and the expected delivery.
WARRANTY POLICY
It is understood that the PRODUCTS are in accordance with the CONTRACT as long as they conform to the description made by misagros.com and possess the qualities that we have presented on this web page, are suitable for the uses to which the PRODUCTS of the same are ordinarily destined. type and present the usual quality and features of a product of the same type that can be reasonably expected. In this sense, if any of the PRODUCTS does not comply with the CONTRACT, you must notify us through any of the means of communication provided for this purpose.
All PRODUCTS for sale on misagros.com are covered by the legal guarantee of conformity (according to applicable regulations) and by the guarantee against hidden defects (according to applicable regulations), which allows the CUSTOMER to RETURN it free of charge. of the defective or non-conforming products that have been delivered.
EXCLUSION OF WARRANTIES
PRODUCTS modified, repaired, integrated, or added by the CUSTOMER are EXCLUDED FROM THE WARRANTY. The guarantee will not cover apparent defects. The WARRANTY does not apply to PRODUCTS that have suffered deterioration as a result of misuse.
CONSEQUENCES OF THE EXECUTION OF THE GUARANTEES
Within the framework of the LEGAL GUARANTEE OF CONFORMITY, misagros.com undertakes, at the CLIENT's choice:
to replace the PRODUCT with an identical one based on available stocks, or
to reimburse the PRICE of the PRODUCT when its replacement is impossible.
RETENTION OF TITLE
misagros.com retains full and complete ownership of the PRODUCTS sold as long as the full payment of the PRICE thereof is not verified, both the principal and other mandatory expenses.
INTELLECTUAL PROPERTY
The set of brands, figurative or not, and any illustrations, images and logos and any content present on misagros.com (including, by way of example and by no means exhaustive, the "GENERAL CONDITIONS OF USE" are and will remain the property of exclusive to misagros.com, its partners or the owner of the corresponding intellectual property rights.
The reproduction, total or partial, modification or use of said brands, illustrations, images and logos or any other content of misagros.com, for any reason and on any medium, without the prior and express written consent of misagros.com or the owner of the corresponding intellectual property rights. The foregoing provision shall be equally applicable to copyrights, designs and models, and patents present on the Website and/or used therein.
LIMITATION OF LIABILITY
The responsibility of misagros.com for the obligations established in these "GENERAL CONDITIONS OF USE" may not be required when the breach of said obligations is attributable to acts of third parties, even when said facts were foreseeable, to the fault of the CLIENT or to the occurrence of a circumstance of force majeure, as defined in the applicable jurisdiction, or any other circumstances that reasonably escape the exclusive control of misagros.com.
The information available on the Website is stated without any guarantee, either implicit or express, regarding its integrity, accuracy, timeliness, non-infringement, availability, reliability or completeness of the data, products, accessories, or services that appear on the site. website or on their suitability for the use that the CLIENT plans to make of them.
misagros.com declines all responsibility for damages, direct and indirect, foreseeable, or not, suffered due to the use of the Website. In the event that the latter's responsibility is established for damages sustained by the CLIENT attributable exclusively to the placing of the Order, said responsibility will be limited to the amount of the ORDER that the CLIENT has paid.
To the maximum extent permitted by applicable Law, in no event will misagros.com or its SUPPLIERS be liable for any special, incidental, indirect, or consequential damages of any kind (including, without limitation, damages for lost profits, loss of data or other information, business interruption, personal injury, loss of privacy arising out of or in any way related to the use or inability to use the service, third party software and/or third party hardware used with the SERVICE , or otherwise in connection with any provision of these TERMS), even if misagros.com or any SUPPLIER has been informed of the possibility of such damages and even if the remedy fails of its essential purpose.
Some locations do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, which means that the above limitations may not apply to you. In these locations, the liability of each party will be limited to the fullest extent permitted by law.
SANCTIONS
misagros.com neither its affiliates, nor its directors to the best of their knowledge, are controlled by a person and/or entity that is currently subject to any sanction provided by the United States of America, the Office of Foreign Assets Control (OFAC) of the Department of the Treasury, the United Nations Security Council, the European Union, or other validly recognized and relevant sanctioning authority (collectively Sanctions), or located, organized, or established in a country or territory that is the subject of Sanctions, including but not limited to Burma/ Myanmar, Cuba, Iran, Libya, North Korea, Sudan, Syria.
